Customer Care

Returns & Exchanges

We're happy to accept returns & exchanges on full-priced, unworn items in their original condition (unwashed, unworn, hair-free) 30 days after their delivery. All returns are subject to a $7 shipping label fee, which is waived if you opt for an exchange or store credit.

Final Sale Items are final.

A $5 fee will be implemented when the product is received with an unreasonable amount of hair upon return. If your friend is hairy we suggest lint rolling your item.

To initiate your domestic return or exchange head over to our Return & Exchange Portal. Refunds will be processed 2-3 days after they arrive at our warehouse. 

Exchange orders will ship 2-3 business days after your returned item is scanned in by the carrier.

You may self-return or exchange (postage paid by the customer) your order within 30 days of the delivery date. Please include a note of exchange or return. Once received we will process your request within 2-5 business days.

Ship to Address:

Good Thomas

635 9th Street SE, Suite 105

Minneapolis MN, 55414 USA

To return or exchange a gift item head over to our Gift Return Portal and click on the Returning A Gift link.

For order issues such as damaged, defective, or wrong items, please get in touch with us via email at

Non-Eligible Returns

Any return or exchange requests that don’t meet our Return Policy will incur a $7 shipping fee, $5 restocking fee, and will be processed as store credit only.

Returned item(s) will be refunded 2-3 business days after arriving at our facility. Please allow a couple of days for the funds to show on your account.

Any return or exchange requests that don’t meet our Return Policy will incur a $7 shipping fee, $5 restocking fee, and will be processed as store credit only.

Orders & Shipping

We offer free shipping on all orders over $100 in the U.S.

We have the following shipping options available in the U.S.

Shipping times do not include processing times. Standard orders are processed in 2-3 business days.

  • No Rush - 7-10 Business Days
  • UPS Ground - 3-5 Business Days
  • UPS 2 Day - 2 Business Days, Processing begins the next business day.
  • UPS Overnight - 1 Business Day, Processing begins the next business day.

Orders cannot be cancelled or modified after they've been placed. If you have any questions, please fill out our contact form to get in touch with our team.

You’ll receive a shipping confirmation email that includes your tracking number once your order is packaged at our warehouse. Tracking links generally need 48–72 business hours to be updated with tracking information.

Please contact us at and we will correct our mistake.

We offer free no rush shipping for orders over $100.

If your order is marked as delivered, but you still have not received your package, a few things may have occurred:

  • Your delivery person puts your package somewhere discreet to make sure no one steals it—behind a plant, under a bush.
  • Your delivery person marked your package as delivered a few days in advance, and the package may still be on the way.
  • A neighbor or roommate may have accepted the package for you.

If the above doesn't apply and you can't find the package, please double-check the shipping address on your order confirmation to ensure that the order was shipped to the correct address.

If the package is marked as delivered and still hasn’t shown up after ten days, please file a claim with the carrier and let us know by emailing us at

Please note: We are not responsible for orders shipped to a third-party forwarding service. Please contact the third-party shipper if any shipping issues arise with an order shipped to a forwarding address, including lost shipments, or questions regarding tracking.

Orders generally take two to three business days to process before they are shipped. We'll send you a shipping confirmation email once your order has shipped. This email will contain a link to track your package. If you have not received your confirmation or tracking please check your spam folder.

You can leave a review by scrolling to the bottom of the product page.

Size Help

Weight categories are a general guide for your dog's size, but each breed does vary. For example, bully breeds often have wide chests that need to be taken into consideration when choosing the best fit for them. That's why we recommend measuring your dog's chest for the most accurate sizing.

For help shopping for specific breeds, check out our Shop by Breed guide or email us at with any further questions.

Measure your dog's chest circumference around the widest part of their chest and shoulders. Use the size chart on each specific product page to find the chest circumference of the shirt and select a size based on that measurement. We also provide the back length measurement of our dog shirts, however, we don’t recommend selecting the size based on this.

If your pup is between sizes, we recommend you size up to allow them extra room. Supervision is advised while your dog is wearing their threads :)

Please message us or email us at for additional help with sizing.

Our human style size guide provides standard chest, waist, and hip circumference measurements that are taken from the physical garment. Take your measurements and check them with the size chart to determine the best size for yourself.

If you have further questions on sizing, feel free to message us or email

Payments & Store Credit

We accept all major credit cards and offer express checkout options when you use your Google, Amazon, Shop Pay, or PayPal account.

Yes, you can purchase a digital gift card by visiting our Gift Card Page.

Share details about your shipping policies, item returns, or customer service.

We can honor a one-time price adjustment on orders within 10 days of your purchase date. Please email us at and we will assist you with this.

Company Info

At this time, we do not have a phone line. For any questions or if you need assistance please contact us, and we'll get back to you as quickly as possible, typically within 24 hours.

We work with factories all over the world that practice fair labor laws. To see where a certain product is made scroll down to the details tab.

Have some fun while helping animals in need by following our five pillars: giving back, premium quality, sustainability, inclusivity, and community. To learn more about our mission visit our about us page.

We donate 2% of every purchase to our animal rescue partners: Wags and Walks, Social Tees & Paws Chicago. To read more about our donation program visit our rescue partners page.

Share a $15 discount link with your friends and family, and earn $15 for every purchase they make. Visit our give $15 get $15 page to get your discount code.

You can email us at for more information on wholesale pricing

For press inquiries please email us at

We are always looking to expand our factory and manufacturing partnerships. Please send information to

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