We're happy to accept returns & exchanges within 30 days of delivery. Items must be unworn, unwashed, and in their original condition. Returns & exchanges are subject to a $8 shipping fee and 20% restocking fee per item.

Items marked as Final Sale are not eligible for returns or exchanges.

An additional $5 fee will be implemented if a product is received with an unreasonable amount of hair or fur. Please lint roll all items before returning.

Any return or exchange that is sent back to us containing non-refundable items will be considered an unauthorized return and can not be refunded.

Visit our return portal here.

1. Log in to your account:
1. In the "Email" field, enter your email address, and then click "Continue".
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click "Request return" for the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Refunds will be processed 2-3 days after they arrive at our warehouse. 

The fastest way to make an exchange is by purchasing the new item from our online store after completing your eligible return through our portal.

Any return or exchange that is sent back to us containing non-refundable items will be considered an unauthorized return and can not be refunded.

You may self-return or exchange (postage paid by the customer) your order within 30 days of the delivery date. Please include a note of exchange or return. Once received we will process your request within 2-5 business days.

Ship to Address:

Good Thomas

209 E 78th St

Minneapolis, MN 55420

United States of America

To return or exchange a gift item head over to our Gift Return Portal and click on the Returning A Gift link.

For order issues such as damaged, defective, or wrong items, please get in touch with us via email at info@goodthomas.com

Returned item(s) will be refunded 2-3 business days after arriving at our facility. Please allow a couple of days for the funds to show on your account.

Any return or exchange requests that don’t meet our Return Policy will incur a $8 shipping fee, 20% restocking fee, and will be processed as store credit only.

We offer free shipping on all orders over $150 in the U.S.

We have the following shipping options available in the U.S.

Shipping times do not include processing times. Standard orders are processed in 2-3 business days.

• No Rush - 7-10 Business Days
• UPS Ground - 3-5 Business Days
• UPS 2 Day - 2 Business Days, Processing begins the next business day.
• UPS Overnight - 1 Business Day, Processing begins the next business day.

Orders cannot be cancelled or modified after they've been placed. If you have any questions, please fill out our contact form to get in touch with our team.

You’ll receive a shipping confirmation email that includes your tracking number once your order is packaged at our warehouse. Tracking links generally need 48–72 business hours to be updated with tracking information.

Please contact us at info@goodthomas.com and we will correct our mistake.

If your order is marked as delivered, but you still have not received your package, a few things may have occurred:

• Your delivery person puts your package somewhere discreet to make sure no one steals it—behind a plant, under a bush.
• Your delivery person marked your package as delivered a few days in advance, and the package may still be on the way.
• A neighbor or roommate may have accepted the package for you.

If the above doesn't apply and you can't find the package, please double-check the shipping address on your order confirmation to ensure that the order was shipped to the correct address.

If the package is marked as delivered and still hasn’t shown up after ten days, please file a claim with the carrier and let us know by emailing us at info@goodthomas.com

Please note: We are not responsible for orders shipped to a third-party forwarding service. Please contact the third-party shipper if any shipping issues arise with an order shipped to a forwarding address, including lost shipments, or questions regarding tracking.

Orders generally take two to three business days to process before they are shipped. We'll send you a shipping confirmation email once your order has shipped. This email will contain a link to track your package. If you have not received your confirmation or tracking please check your spam folder.

You can leave a review by scrolling to the bottom of the product page.

Weight categories are a general guide for your dog's size, but each breed does vary. For example, bully breeds often have wide chests that need to be taken into consideration when choosing the best fit for them. That's why we recommend measuring your dog's chest for the most accurate sizing.

For help shopping for specific breeds, check out our Shop by Breed guide or email us at info@goodthomas.com with any further questions.

Measure your dog's chest circumference around the widest part of their chest and shoulders. Use the size chart on each specific product page to find the chest circumference of the shirt and select a size based on that measurement. We also provide the back length measurement of our dog shirts, however, we don’t recommend selecting the size based on this.

If your pup is between sizes, we recommend you size up to allow them extra room. Supervision is advised while your dog is wearing their threads :)

Please message us or email us at info@goodthomas.com for additional help with sizing.

Our human style size guide provides standard chest, waist, and hip circumference measurements that are taken from the physical garment. Take your measurements and check them with the size chart to determine the best size for yourself.

If you have further questions on sizing, feel free to message us or email info@goodthomas.com

We accept all major credit cards and offer express checkout options when you use your Google, Amazon, Shop Pay, or PayPal account.

Yes, you can purchase a digital gift card by visiting our Gift Card Page.

Share details about your shipping policies, item returns, or customer service.

We can honor a one-time price adjustment on orders within 10 days of your purchase date. Please email us at info@goodthomas.com and we will assist you with this.

At this time, we do not have a phone line. For any questions or if you need assistance please contact us, and we'll get back to you as quickly as possible, typically within 24 hours.

We work with factories all over the world that practice fair labor laws. To see where a certain product is made scroll down to the details tab.

Try our products in your store, risk free. More info here.

For press inquiries please email us at info@goodthomas.com