Q: What is my dog's size?

A: Your dog's chest measurement is the most important piece of information when selecting your dog's shirt size. Grab a measuring tape (or a piece of string that you can measure with a ruler afterwards) and wrap it around your dog's chest underneath the armpits. Make sure you measure the widest part of their chest. Then check our size chart here to find your dog's shirt size.

Q: When will I receive my order?

A: Orders ship within 1-2 business days. Below are your shipping options for domestic orders.

  • FREE Shipping (usually arrives in 3-8 business days)
  • Priority Shipping (usually arrives in 2-5 business days)

Q: Do you ship worldwide?

A: Yes! We offer worldwide shipping through USPS. Orders will ship within three business days of receiving payment. Rates are based on your package’s weight and location which will be calculated prior to payment at checkout. 

Q: How do I track my order?

A: You will receive an email with your tracking information once your order has shipped. Sometimes these emails get caught in your promotions folder so definitely take a peek in there! Feel free to reach out if you still can't find yours, we're happy to help.

Q: Can I return or exchange my order?

A: Yes — if for any reason you are not satisfied with your purchase, please return it for an exchange, credit, or refund. Please follow the instructions here to process your return or exchange.

Q: How can I shop in-person?

A: We have 100+ retailers worldwide. Check with your local pet boutique or send us an email to tell us where you'd like to shop our threads!

Q: I have more questions. How can I contact Dog Threads?

A: We're human and happy to help. We will respond to all emails within 1-2 business days. Please send your email to: info@shopdogthreads.com